Come Around Software is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our services or interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information:
Name, phone number, email address, physical address, and any other information voluntarily provided during inquiries, appointments, or service requests. - Device Information:
Make, model, serial number, operating system, and details about the issue or service requested. - Usage Data (Website):
IP address, browser type, pages visited, and interactions for analytics and improvement purposes.
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Schedule appointments and communicate with you
- Issue invoices and process payments
- Respond to customer service requests and follow-ups
- Send updates, promotions, or service notifications (only with your consent)
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only when necessary to:
- Complete a service (e.g., order replacement parts)
- Comply with legal obligations
- Protect our legal rights or prevent fraud
5. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law. Device service records may be kept for warranty and service history purposes.
6. Your Rights
You have the right to:
- Access or request a copy of the personal data we hold
- Correct inaccurate information
- Request deletion of your personal data (subject to legal limitations)
- Withdraw consent where applicable
To exercise any of these rights, please contact us at the details below.
7. Cookies
Our website may use cookies to enhance user experience. You can disable cookies through your browser settings.
8. Changes to This Policy
Come Around Software may update this Privacy Policy occasionally. We will post any updates on our website and update the “Effective Date” above.